Last Updated: August 06, 2026
At MAVA Behavioral Health, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile application. Your use of our services is also governed by our Terms and Conditions.
1. Information We Collect
We collect personal information that you voluntarily provide to us when registering for an account or scheduling appointments with healthcare providers. We do not collect, process, or store personal health records, diagnostic details, or clinical health data within our application or website. The information we collect includes:
- Account Credentials & Registration Details: Full name, email address, phone number, username, and password.
- Appointment Scheduling Data: Selected healthcare provider, scheduled date and time, and appointment status necessary to facilitate healthcare bookings.
- Automatically Collected Data: IP address, device identifiers, app usage statistics, and browsing behavior gathered automatically when you interact with our platform.
2. How We Use Your Information
We use the information we collect solely to provide, operate, and maintain our services, including:
- Creating, authenticating, and managing your user account.
- Facilitating appointment scheduling between you and your selected healthcare provider.
- Sending appointment reminders, service notifications, and account administration messages.
- Ensuring platform integrity, security, and compliance with applicable legal obligations.
We do not sell, rent, or trade your personal information or credentials to third parties for marketing purposes.
3. Information Sharing
We only share your personal data with third parties under the following conditions:
- Selected Healthcare Providers: We share your contact details and booking request information with the specific healthcare provider you choose solely to confirm and manage your scheduled appointment.
- Service Providers: We may share data with trusted third-party vendors who perform services on our behalf (such as cloud hosting and backend infrastructure) under strict data security obligations.
- Legal Requirements: We may disclose information when required by law, court order, or governmental authorities.
4. Data Retention
We retain your account credentials and scheduling history only for as long as your account remains active or as needed to fulfill the scheduling services described in this policy. If you request account deletion, your personal data—including contact details and registration credentials—will be permanently deleted or anonymized within 30 days of the request, except where retention is legally required for security, tax, or regulatory compliance.
5. Account Deletion and Data Management
You have full control over your personal data. You may access, correct, or request the deletion of your account and all associated data at any time through the mobile app or website by emailing info@mavamedical.com with the subject line "Account Deletion Request".
6. Data Security
We implement appropriate technical, administrative, and organizational security measures (including modern encryption in transit and at rest) to protect your account details and contact information against unauthorized access, loss, or alteration.
7. Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
MAVA Behavioral Health
Austin Office: 3800 North Lamar Blvd Suite 200, Austin TX 78756, USA
Phone: (800) 719-6910
Email: info@mavamedical.com